Revolutionising Healthcare and Wellness through Innovation

At Universal, Our Purpose is Our Passion

We believe healthcare is more than just a business, it is a calling to help those who are sick get better, support healthcare professionals in providing evidence-based medicine with a caring approach, and encourage everyone to live healthy lives.

Our Vision

Our purpose strongly supported by our vision. When we started Universal in 2009, we had a vision. A vision to create a healthcare company that puts the patient first. A company that is passionate about innovation and technology, and that provides access to quality healthcare and wellness solutions for both covered and uncovered individuals with a personalised approach. We believe that healthcare is the great equaliser, where we all share the common experience of being human and relying on caring healthcare providers.

The Journey to Innovation

From humble beginnings as a small administration and managed care company for a few medical schemes, Universal has evolved into a multinational corporation with 16 subsidiaries worldwide. In the heart of Silicon Valley,, Inc. – our innovation hub is driving the development of cutting-edge healthcare and wellness technology. At the forefront of the digital transformation in healthcare, we aim to develop these advancements internationally and serve our clients in South Africa.

Pioneering in Challenging Times

Our innovation hub proved its value during the COVID-19 pandemic and introduced a revolutionary healthcare ecosystem developed within a multi-sided IT platform. With our flagship product,™, we secured a major healthcare contract at federal level in the United States, while™ launched an innovative virtual care and telehealth solution initially in South Africa and now also in the US. We are eagerly anticipating the upcoming launch of™, the latest addition to our portfolio.

Our Differentiating Factor

What sets us apart is our unwavering commitment to make a difference in the lives of millions worldwide. The patient remains at the center of our universe, and healthcare is our pulse and heartbeat. We continuously strive to leverage state-of-the-art technology to enhance the relevance and impact of our purpose.

Embracing the Future

We firmly believe in maintaining our vision to provide access to quality healthcare and wellness for all individuals. We remain focused on combining technology, innovation, and personalised service delivery to fulfil our vision. As we forge ahead, we will continue to prioritise the needs of our patients and drive positive change in the healthcare landscape.

Our journey has been a remarkable one, from humble beginnings to becoming a trusted and influential player in the healthcare industry and now also globally. It reflects our dedication to innovation, our passion for making a difference, and the beating heart at the core of our organisation. Join us as we continue to transform healthcare through our visionary approach.

Contact Us

Contact Number:  +27 (0)11 208 1000
Email Address:  [email protected]